This article will cover the second part of the previous article. Many criminals resort to fraud attempts, using stolen cards or stealing card data using skimming techniques.
Video surveillance is used extensively in ATM vestibules to record and detect fraud attempts. ATM surveillance equipment such as cameras and recorders needs to comply with specific small form factors and sometimes harsh environmental conditions.
There are three key requirements from video systems deployed in a banking environment. The first is central data integration, which guarantees that transaction data always resides behind secure firewalls in the corporate datacenter, in an environment compliant with the bank data and network operating policies. The second is real-time enterprise health management, so that system issues can be notified within seconds, and this ensures the video is up and running at all times. Finally, centralized management which enables the management of thousands of recorders from a single desktop in one location.
However, besides the technical challenge, a successful solution requires the ability to interface with the bank’s transaction database to be able to detect fraud and provide a comprehensive security solution. A good solution associates transactions in ATMs with the relevant video recording. When a suspicious transaction is detected by the bank, video feed can be quickly queried and accessed to assist investigation. In addition to preventing fraud, it can also raise an immediate alarm in the event of physical aggression and sabotage at ATMs.
In some cases, the video surveillance system is also tied to an alarm system and security system. For example the alarm can trigger a safety gate closing or release some irritant spray.
Video solutions for ATMs include compact recorders, discreet pinhole cameras and a VMS platform which offers centralized management. The VMS integrates the video from the ATMs and from inside the branches, delivering a centralized security management platform for the entire branch network. Branches can also be integrated on the national level and video viewed from a central location.
An additional benefit of the video system is improving the bank’s operational effectiveness. Data such as people counts, queue length counts/times, and dwell times from the megapixel dome camera can be incorporated into intelligent dashboards, which provide meaningful insight on occupancy, speed of service, and customer interest.
Source: a&s Magazine